Refund policy

30 Day Money Back Guarantee

We’ll gladly accept returns for any JS Labs products purchased from jslabs.shop and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please contact Customer Service within 48hr should you have any discrepancies with your order.

Customer Service Contact Options

Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. Call us on 020 3927 2772

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping

To return your product, you should mail your product to: JS Biomedical Ltd, Pure Life Building, Unit 3 399 Uxbridge Road, Southall, UB1 3EJ

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.